ALM Powered by SAP Solution Manager

SAP Solution Manager is SAP’s key tool used to implement best practises for SAP Application Lifecycle Management. It is a centralised, robust application management and administration solution that combines tools, contents, and direct access to SAP Support to increase the reliability of solutions. 

SAP Solution Manager targets both business and technical aspects of the organisation. Its toolset addresses the entire IT environment and supports the connection between business processes and the underlying IT infrastructure. 

Contact us for support in configuring, installing and using the latest version of SAP Solution Manager, and its tools and capabilities: 

Solution Documentation in SAP Solution Manager
Change Impact Analysis
Test Strategies and Test Management
SAP Upgrades and Solution Implementations
Management of Custom Code 

Solution Documentation in SAP Solution Manager 

Solution Documentation is the “Single Source of Truth” an organisation has of its mission-critical business processes and acts as the foundation to execute all other value adding capabilities of SAP Solution Manager. 

Our consultants realise this can be a long and costly process for companies and as result we have devised various methods to assist customers in creating lean technical landscape and business process documentation in a short time frame. We offer proof of concept packages to provide customers with a more flexible and cost effective option. We offer flexible and cost effective proof of concept packages designed to showcase, not only iesupport skills and expertise, but also give companies a glimpse of the potential of SAP Solution Manager. 

Software and configuration changes occur frequently and can create various risks such as disturbances in the operation of day to day mission-critical business processes or production downtime.  

Our professionals can help customers to deploy software and configuration changes and bridge the gap between business and IT. Using our innovative new concepts for test strategy and planning, we provide on-going support to prepare for the new software change, identify the impact of the change on the operation of the entire system, test the change and resolve issues. 

Our services include initial and fast documentation of mission critical business processes in SAP Solution Manager Business Blueprint and execution of these processes to create Technical Bill of Materials (TBOMs) for generating a change impact analysis using tools within SAP Solution Manger, such as the Business Process Change Analyser (BPCA). 

Our offerings are tailored to meet the specific needs of our customers, from short-term cost-effective BPCA proof of concept packages and on-site support to complete execution of the change impact analysis. 

SAP Solution Manager provides system testing tools to ensure minimal disruptions before transporting any software changes into the production system. At iesupport we conduct assessment workshops to devise the best test strategy that streamlines and accelerates the testing process. We provide recommendations for the most effective and appropriate test tools for you, set up the test infrastructure and help to execute the test. We extend manual testing to automated testing using the robust, low cost test automation solutions in SAP Solution Manager such as SAP Test Workbench, SAP eCATT, SAP Quality Centre by HP, SAP Quick Test Professional by HP and SAP TAO.  

Iesupport is the only company from Australia to be actively involved in the user acceptance testing of SAP’s cutting edge Test Acceleration and Optimisation Application release 2 (SAP TAO 2). 

Hassle free upgrade project with proven methodology, optional custom code analysis and reduction. We provide fast and cost effective technical assessment and effort estimation for planned upgrades and solution implementations. Streamlined Technical and functional testing. Provide the top project management practices, define project scope, requirements assessment, blueprint and planning to implementation using the best practices, methodologies and experience. We have 100% success track record speaks for itself.  

We help customers to reduce cost by reducing the number of custom codes. Modifications of SAP solutions and custom code developments include the risk of increasing the number of defects. Many companies have developed a significant number of modifications and custom code over time. These custom codes may not be completely in use, but include the risk of creating more defects. Talk to us on how to lower risks associated with defects caused by partially used and/or unused custom codes.